Red flashing LED means the hub has lost connection with the VM network. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Please report back with the result. Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Sorry to hear you're having concerns with the red light warning on your hub. on 29-12-2022 23:18. Dave. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. We do not make commissions. I think from what I can find a green light is that it is doing a software update. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. I have had a solid red light on my hub for over a week. Thank you so much for your post and welcome to the community forums, it's great to have you here. Hub Lights. Have your account and area number handy, and the hub serial number. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). 5th technician booked in 3 months, green flashing lights on router in Networking and WiFi 7 hours ago; Red light Hub3 in Networking and WiFi 7 hours ago; Red light router 3 in QuickStart, set up and connections yesterday; Superhub 3 stuck on red light and passwords not working in Networking and WiFi Monday; Lights on hub in. Browse Virgin Media Virgin Media Community. Go to solution. Reply. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. Thank you. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. We have had a Hub 3 for a year with no problems. See where this Helpful Answer was posted. Mumfordd04. Flashing green: The Hub 5 is starting up. The Internet LED will be off when your Hub is connected to the network and can access the internet. Now a ‘white’ LED is actually made up of a red, green and blue. In itself that’s not really an issue especially if everything is working OK. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Options. Dear Virgin Team, Our router (Hub 3. Plug the cables into the Hub. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Options. on 10-09-2022 13:10. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. I have had a new Hub 5 fitted for just 2 weeks now. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. 0 Kudos. Options. Solid Red – Internet connectivity issue. This latest future-proof WiFi. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Call equipment activation on 0800 953 9500. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. I have tried a pinhole reset twice now but the light remains orange. You’ll know it’s ready when the white power light at the front of the Hub is on. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Turn the power switch off on the back of the Hub. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. Stay safe online. White power light is on and Ready light is off. Here's what each one means. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. See where this Helpful Answer was posted. . The service status in our area shows no issues. Select Modem Mode on the left hand side of the screen. Make sure all cables coming into and out of the Hub are pushed in firmly. Paul. Some routers are easy to understand, while others can have confusing labels that don’t make much sense. The router restarts, using your existing settings. Flashing Red – Updating firmware. Flashing Red – Updating firmware. Moved property back in December of last year and took my 1Gig package with me to the new address. the connection - its just an ageing LED fading/failing over time. Red Light. Turn the power switch off on the back of the Hub. The Hub should now operate normally. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Hub 5 - flashing red light. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Virgin Media 2. not sure if this is normal or not. Use the recommended Deco App to connect the other units to the first. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We would like to show you a description here but the site won’t allow us. The router is hot. Options. We would like to show you a description here but the site won’t allow us. I can connect but there is no internet connection. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Thank you. The lights will blink when the wireless access point is operating normally. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Manage Your Account. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. Just joined and setup the new hub but it just flashes red. The Virgin Media Hub 5 light at the front let's. . Please confirm it’s a Hub3 and in router mode. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. Sorry to hear that your hub is showing a constant red light and for any concerns this may be causing you. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. Molly_T. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. Options. g. Flashing White – Connecting to Virgin Media network. For example, if your Virgin Media Hub 3. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. 3. I have been through all resets and the hub is standing in the clear, with no. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Hub has been restarted and reset using pin hole reset. Connect your Hub to your phone line. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Thanks for this. I recently upgraded by bandwidth and a hub 5 arrived today. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Any help would be great. For the 2nd time in the space of a few days I've got a flashing hub. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. . - 5258622. Enter the password given to you. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I have switched it off and on and reset it a few times. The router restarts, using your existing settings. When you first turn the Virgin Media Hub on, it will show a solid white light for around 60 seconds; it is also the white power light of your Virgin Media Hub. • Then use the power switch to turn the unit back on. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. The new Media Hub 5, which will begin rolling out to. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 168. Not applicable. The Hub should now operate normally. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Virgin Hub 5, red flashing light. Tudor. Options. . This is what you'll see when the Hub’s working normally. Blue – Waiting for WPS connection. So first thing is to check for any “known network faults - Try in 2 places. If this is causing problems, ask to have your old Hub reinstalled. I now have a permanent orange light. I can connect to the hub but it has no internet connection. 1 ACCEPTED SOLUTION. I am going to send you a private message. 1 technology, is designed to power the next-generation of connected devices – including modern. just in the past hour my HUB 4 decided to develop the white light of death. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. I have tried a pinhole reset twice now but the light remains orange. Internet has been down for a day, our router is flashing yellow. Keep us posted on how you get on. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. Turn off old router and everything is working again. Hub 5 not showing wifi. I see you've already tried a factory reset, but please try the following method exactly as typed. The Hub should now operate. Virgin said it was the new software update colour. It has three lights on the front panel: The Power light – indicates whether the device is turned on or off. 5. Options. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Virgin Hub 5, red flashing light. Unfortunately no issues with broadband in my area according to this. Understanding what each light signifies can. You probably do have a WPS button but don't realise it as it is hidden in plain sight. ughugh. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Hi I have had the same issue. Base LED The Base LED will be the only light that will stay on during normal operation. I rang virgin about it and was told they'd send a pod to try and solve the issue. This light flashes green when the Hub's downloading a software update. John-----I do not work for VM. Security matters. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. A red light means an issue with your connections even though the Hub is on. About 9. The WiFi Booster will start copying your Hub’s details. I've checked the network log and there's a lot of warnings and critical entries:Hello, i got a new hub 3 and tried setting it up now. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Account - Mobile. Depending on your area and. 1, sign on and put it into modem mode. Flashing White – Booting/Connecting. This process can start again if there’s lots of interference. The three lights are: Power, WAN, and Ethernet. no idea what any of this means , will test the speed of wifi today when gaming Red Light. Virgin Media. Please can you try this for us: • Turn the power switch off on the back of the Hub. Stable Red – Cable connection issue. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Disconnect all ethernet cables from the Hub. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Solid white (flashing): The Hub’s booting up. Virgin Media1. on 01-12-2022 23:05. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. The hub feels quite warm, but not hot, to the touch. White power light is on and Internet lights are off. The hub is in an open area and has shown no signs of overheating. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Stream from Virgin Media. Checking the Indicator Lights. Virgin Media;. It should then pulse slowly as it connects to your Hub. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. . Options. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. 4. ). Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Just upgraded and received a hub 5 yesterday. As a temporary solution, I'm using a third-party device. The slow pulsing typically lasts up to 10 minutes before turning off when ready. If that’s the case, simply. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. Aware that this could be a software update, I left it for a few hours. Make sure all of your cables are secured properly, and then press the power button. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. 0 Kudos Reply. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. The password is printed on the bottom of the Hub. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. The fact that your old hub is still working means that the hub5 hasn't been activated. Thanks for your help. Hi, First post so please be gentle. The boys at HQ say there is. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. We would like to show you a description here but the site won’t allow us. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). New to VM, got a Hub 5 but having a bunch of issues. Checked all connections. 0 has got a constant orange light and our internet is working intermittently. Hub 5 Plugged In - No Lights. The kit is in Modem Only mode and the service appears to be working just fine. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. The other parameters in this section are - channel auto and channel width 20/40 MHz. If the lights indicate a problem, try the next. connection. Had the hub for a good few years. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Also c heck with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. To reset: press the button and hold it for more than ten seconds. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. 1 sometimes continues to work). We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. Are there any tests that forum staff can run to check whether the router is working correctly. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. The other parameters in this section are - channel auto and channel width 20/40 MHz. 4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation/Smart wifi” “ apply and save the settings. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If you haven't changed these, then your devices may automatically reconnect. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Bottom – WLAN (green/blue). BD20. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Red flashing LED means the hub has lost connection with the VM network. But in most cases, a green light will mean something else depending on which light is green. I'm sorry to hear about the issues with the red light on the hub. Best done from a wired connection. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Virgin Media O2 has revealed its first broadband router that supports the new-gen Wi-Fi 6 technology, which can deliver multi-gigabit speeds. Nothing changed but the move to Hub 5 and a 1gb service. Options. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. 0 Kudos. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. We would like to show you a description here but the site won’t allow us. Please can you take out all the cables and put them back in. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. Solid White. This means that there is an issue with the telephone system. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. 3 weeks ago. 1 Power Light. Solid green: Phone service is connected and functioning correctly. Wait for the power light to turn blue, this means your Hub is ready for activation. No help from the annoying call centre. Hold the pinhole reset button for 10 seconds on the back of the Hub. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Try restarting it, and if the problem persists, contact Virgin Media support. Hub is not hot. 0. on 31-12-2022 12:53. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. This was after the SSIDs were changed 1. This latest future-proof WiFi. Back a step. I have switched it off and on and reset it a few times. Further exclusions & legal stuff apply. Hello. After a few weeks talking back and forth with customer service I finally got an engineer to come have a look late January. Account - Cable. 1, sign on and put it into modem mode. Red Light. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. Hi, First post so please be gentle. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. Get the Hub ready by connecting the wires. Your Boosters also have a socketHello @amyt2 . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Support tell me that this is fine and is an indicator of network status in the area. Currently we have a solid green light after putting the Hub into modem mode. Hub 5 flashing green light. I'm sorry to hear about the issues with the red light on the hub. Hi I have had the same issue. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Select the option next to Enable Modem Mode. I recently upgraded by bandwidth and a hub 5 arrived today. It will have no bearing on any other problems, you need to look elsewhere. Please can you try this for me: • Turn the power switch off on the back of the Hub. . Didn’t even know the reset button was there. The network says that Intelligent WiFi Plus can make a home network up to three times faster by establishing a mesh network. 13-12-2021 15:21. 13-12-2021 15:21. BinghamBloke. Virgin Media. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Reboot the broadband Hub. jem101. Virgin Media customer service can be. Two green lights will flash and then stay solid on the router, as well as the white power light flashing for a while and then staying solid, alongside the two solid green lights. If its nor working for you insist that you get the old Hub back and reactivated onto your account. Note: The internet light may be. Tudor.